Effective Date: October 23, 2025
At Edge Pros, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.edge-pros.com or use our professional cleaning and janitorial services. By accessing our website or providing your information, you agree to the terms outlined below.
1. Information We Collect
We collect personal and non-personal information to provide you with the best possible experience. This may include:
Personal Information:
- Name, phone number, and email address
- Service address and company name (if applicable)
- Details submitted through contact forms, quote requests, or service bookings
- Payment and billing information (processed securely)
Automatically Collected Information:
- IP address, browser type, and device information
- Pages visited, time spent, and usage patterns
- Cookies or similar tracking technologies for analytics and functionality
This information helps us deliver our services efficiently, improve your experience, and ensure website security.
2. How We Use Your Information
We use the information collected to:
- Respond to inquiries and service requests
- Schedule cleaning services and send confirmations
- Process secure payments and issue invoices
- Improve website performance and user experience
- Communicate service updates, offers, or company news (with opt-out options)
- Ensure compliance with applicable legal and safety requirements
Marketing emails are optional — you can unsubscribe at any time by following the link in our emails or contacting us directly.
3. Information Sharing and Disclosure
Edge Pros does not sell or rent your personal data. We may share limited information with:
- Trusted Service Providers – Partners who assist with CRM, website hosting, email delivery, and payment processing, bound by confidentiality agreements.
- Legal or Regulatory Authorities – When required by law, court order, or to protect our rights and property.
- Business Transfers – In the event of a merger or business sale, your information may be transferred under appropriate safeguards.
We take care to ensure that any third party we work with maintains the same level of data protection that we do.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve site functionality, analyze traffic, and personalize content.
Cookies help us:
- Remember your preferences
- Enhance navigation and user experience
- Measure performance and improve site features
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
5. Data Storage and Security
We implement administrative, technical, and physical security measures to protect your information from unauthorized access or misuse, including:
- SSL encryption for data transmission
- Secure data storage and restricted access
- Regular system monitoring and updates
While we take every reasonable step to secure your information, no online system is entirely risk-free. If you believe your information has been compromised, please contact us immediately.
6. Your Privacy Rights
You have the right to:
- Access the personal data we hold about you
- Update or correct inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
To make a request, please contact us at ep@edge-pros.com or call 919-426-9176. We will verify your identity before fulfilling your request.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Once data is no longer needed, it is securely deleted or anonymized.
8. Children’s Privacy
Our website and services are intended for adults. Edge Pros does not knowingly collect information from individuals under the age of 18. If such data is inadvertently collected, we will promptly delete it.
9. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage users to review the privacy policies of any linked websites before providing personal information.
10. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The most current version will always be available on this page with an updated effective date. By continuing to use our site or services after updates, you accept the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Edge Pros, LLC
Wake Forest, North Carolina 27587
919-426-9176
ep@edge-pros.com
www.edge-pros.com